OUR COMPLAINTS PROCESS
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage if that does not resolve the problem to your satisfaction or, if you would prefer, please speak to the firm’s Director, Paul Shearer. Alternatively, please ask to speak to the firm’s complaints manager, Emma Stradling. This firm has a complaints procedure, a copy of which is available on request. The Legal Ombudsman (firstname.lastname@example.org) can help you if we are unable to resolve your complaint ourselves. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to first resolve your complaint with us. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint.
We welcome any attempt to resolve problems that clients may have with the service provided. It is important, therefore, that you immediately raise your concerns with us.